At Artiley we strive to deliver high quality canvas prints and a first class experience. We always pack our prints carefully and securely to minimize the risk of damage. Despite this, prints are sensitive products, and in rare cases they can unfortunately be damaged during transport. If your print has been damaged or if something else has gone wrong, we will be happy to help you resolve it as quickly as possible.

How to make a complaint

In order for us to handle your complaint as quickly as possible, please send an email to our customer service: info@artiley.se. Attach the following information:

Description of the problem – Explain what is wrong with the board.

Pictures – Send clear pictures of:

1. The damage itself if the painting has been damaged.
2. The packaging the painting was delivered in, so we can see if there is any external damage.
3. Close-up of the label on the packaging so we can handle the matter more quickly with the shipping company.

When the complaint is approved, we will send you a new painting at no extra cost. We always make an individual assessment based on the information you submit.

If you have other questions that do not require attached images, please contact us through our contact form – we will help you!